Privacy Policy
Last updated: April 2026
About This Policy
This Privacy Policy explains how Tapsela processes personal data when specialists use the service, when visitors interact with our website, and when specialists enter client booking data into the platform. For client booking data entered by a specialist, Tapsela acts primarily as a data processor. For account, website, support, security, legal compliance, and service administration data, Tapsela acts as an independent controller.
What We Collect
We may collect specialist account data (name, email, phone number, authentication data, business details), technical and usage data, and support communications. We may also process client booking data entered by specialists, including client name, contact details, booking information, notes, and communication preferences where provided.
Why We Collect It
We use personal data to provide and operate the service, manage bookings, send transactional communications, ensure security, prevent abuse, provide support, comply with legal obligations, and improve the service.
Legal Basis
Where Tapsela acts as controller, we rely on contract performance, legal obligations, and legitimate interests such as service security and improvement. Client-related communications initiated through the service are typically based on contract performance or legitimate interest, depending on the context. The specialist is responsible for identifying and relying on the appropriate legal basis for client data and communications.
Where Data Is Stored
We use service providers and infrastructure designed to support operation of the platform, including hosting in the European Union region where applicable. Where personal data is transferred outside the EU, EEA, or United Kingdom, we take steps intended to ensure that appropriate safeguards are in place as required by applicable law.
Analytics
We use analytics tools, including Google Analytics and Microsoft Clarity, to understand how the website and product are used and to improve them. Where required by applicable law, these tools are loaded only after the relevant user has granted consent through our cookie banner or consent mechanism. We configure analytics to avoid intentionally sending booking content such as client names, phone numbers, notes, or appointment details to analytics providers.
Messaging
Tapsela may send transactional messages to clients on behalf of specialists, including booking confirmations, reminders, cancellations, and reschedule requests. These messages are part of delivering the appointment service and are sent based on the specialist’s instructions. Tapsela acts as a technical delivery provider and does not independently determine recipients, content, or timing beyond executing those instructions. Tapsela does not send marketing messages to clients unless explicitly configured by the specialist and permitted under applicable law. The specialist is solely responsible for ensuring that communications are lawful, including obtaining any required consent and honoring opt-out requests. Clients may request to stop receiving communications by contacting the specialist or using any opt-out mechanism provided.
Your Rights
Depending on applicable law, individuals may have rights to access, correct, delete, or restrict processing of their personal data. Requests relating to client booking data should generally be directed to the specialist. Where Tapsela acts as controller, requests may be submitted to us.
Contact
privacy@tapsela.com